Best Training London South provide computer training and run courses for business and private individuals
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Computer training courses for business

Customer service training

Our customer service training will give staff confidence and change the way customers & suppliers perceive your business

Customer Service courses enables candidates to handle a variety of customer service situations. The Customer Service NVQ from Leardirect is made up of two elements:

  • Online courses – that provide underpinning knowledge
  • Work – based competence assessment- leading to either a Level 2 or Level 3 NVQ

Who is the NVQ for?

The Level 2 qualification helps employees carry out their role more professionally and effectively. At Level 3, the NVQ is aimed at candidates who both deliver and manage customer service, and who can implement permanent changes to improve services. Typically, Level 3 candidates will work without supervision.

How does it work?

The planning tools: ‘Your Work Profile’ and ‘Check Your knowledge’, personalise the experience. The ‘Your Work Profile’ will identify the most relevant units by analysing current job roles. ‘Check Your knowledge’ helps to identify the employee’s specific learning needs.

The Level 2 NVQ includes seven units. Two mandatory units cover the basics of customer service, with five optional units selected from a possible seventeen ranging across four themes.

  • Impression and image
  • Delivery
  • Handling problems
  • Development and improvement

How is the NVQ delivered?

Each employee has an initial assessment to identify appropriate units for them and where their skills/knowledge gaps exits. Work-based learning and previous experience can be taken into account. The qualification is awarded when evidence of competence in the work place has been successfully collected and assessed.

How much does the course cost?

Government funding is often available to support cost of NVQ s delivered in this way. For more information, why not contact us.

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You can book a time to train using our online booking form. Simply enter your details and we'll get back to you at a time and method of your choice.

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